One of my old managers once said to me "You'll never win unless you're prepared to loose".
You must be Vulnerable, to embrace uncommon levels of humility, selflessness and transparency for the good of the customer. Most of us live our lives trying to avoid awkward and painful situations. Be honest and authentic, empathic and understanding, open and trusting.
You must be Vulnerable, to embrace uncommon levels of humility, selflessness and transparency for the good of the customer. Most of us live our lives trying to avoid awkward and painful situations. Be honest and authentic, empathic and understanding, open and trusting.
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