Simplicity is an indispensable element of a leaders most important functions: Projecting a vision and demanding and rewarding boldness.. speed.. and passion.. as his or her people move closer to it.
Don't think that "this is not my job, this is the job of my boss, or my bosses boss," this is the responsibility of every leader within a organization that has front line people reporting to them.
If your not serving the customer, you should be serving someone who is serving a customer.
leadership law number 4. If your not fired with passion and enthusiasm, you will be fired with passion and enthusiasm.