Lead by example

Are you as a leader setting the example? Are you living and breathing the actions and behaviors that you ask your people to embrace?

When I meet with many leaders within large originations they vent about how their people can be so frustrating. They have values and behaviors that they are asking their people to live by, yet they themselves don't display these same V's & B's

I herd a leader of a organization asking his people to deliver great customer service and asked "what are you doing today to deliver great service to your customers, what can you do today to go the extra mile?"

I highlighted that his customers where his people and if they don't see you living by these same values and behaviors they see his request as only that, a request or in some instances, a command.

If you want you people to live a breath certain V's & B's make sure that everyone in your organization believes that these are your V's & B's and they see you living these as much as possbile and not just another order from the top tear management group.

Give your people the same service you expect them to deliver to your customers. Have you gone the extra mile today for your people?