When you admit an error, it has an incredibly positive impact on trust because it is unexpected. Perhaps this is one of the differences between IQ and Emotional Intelligence. Intellectually, leaders know the best route to improve trust, but emotionally they are not mature or confident enough to take the risk. When you admit an error, it has a positive impact on trust because it is unexpected. As Warren Bennis in Old Dogs: New Tricks noted, “All the successful leaders I’ve met learned to embrace error and to learn from it.”
Respect is not always increased if a mistake is admitted. For example, here are three circumstances where admitting a mistake would reduce respect and trust:
1. If this was the third time you had made the same mistake
2. If the mistake was so stupid it reveals you as being clueless
3. If the mistake was made in an effort to hurt someone
If you find yourself making these kinds of mistakes, it would be wise to reconsider if you are right for a leadership position at all. The vast majority or mistakes are honest lapses where something unexpected happened. For these so-called “honest” mistakes, it is far better to admit them and ask for forgiveness than to try to finesse the situation or blame others or circumstances. It is a tangible demonstration of your integrity, and that improves trust.