Christian Whamond. Key Leadership. Executive coach
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Toxic leaders

18/2/2014

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Why do we tolerate and follow toxic leaders?

For most of us that question is too painful to confront. Our fear of losing income, reputation or self-esteem edges us into compromises that damage our hearts and souls. We are willing to bear these burdens and accept these scars because the alternatives frighten us too much. How can I sacrifice my family’s wellbeing or feed my children if I’m constantly marching away from positions that upset my fragile moral frame of reference? Life is hard, so I just need to put up with my bullying boss ... right? And it is true: many leaders suffer from some degree of toxicity. 

Bullying and Commanding
Bullying involves things like unfair treatment, public humiliation and other forms of threatening behaviour. While some bullying is straightforward, other behaviours can be subtler yet still create toxicity. These include undermining one’s position or responsibility, falsely taking credit, spreading rumours and half-truths, and social ostracism.

Whenever a leader commands, the power dynamic shifts and can become problematic. There is a thin line between commanding and bullying. Bullying can involve shouting, swearing, name-calling, malicious sarcasm, threats to safety, or actions that are threatening, intimidating, humiliating, hostile, offensive or cruel. To cement their position, bullies evaluate performance unfairly, deny advancement, steal credit, attack reputations, give arbitrary instruction, and even assign unsafe work. They can interfere, sabotage, undermine, and encourage failure. The underlying phenomenon often identified as workplace bullying can result in physical as well as emotional and psychological disorders, including a diagnosis such as post-traumatic stress disorder.

Toxic Ambivalence: Toxic leadership does not necessarily require intentionality—it can be accomplished quite effectively as a sin of omission rather than commission. Simple ineptness and rank incompetence breed toxicity in their own way. Followers experience frustration where managers do nothing. 

It is easier to recall occasions when we have been bullied than it is to remember when we have done the bullying. In the midst of enthusiastically cataloguing the various injustices that another leader may have perpetrated on us, we might need to work through our own “due diligence” and explore our personal capacity as leaders for battering followers.

Once aware of our problem, most of us will hopefully seek a solution, recognising that self-regulation is part of our job as a leader. However many leaders still refuse to confront the signs of toxicity and instead assault their followers until they are stopped or retire. Without this honest appraisal we have no right to complain about those who batter us.
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Employee engagement

18/6/2012

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Picture
A management consulting firm that I consult for specializing in leadership and organizational development, recently completed its 2011 employee engagement benchmark research. The findings show that 34% of employees indicate that they fail to speak up in the workplace for fear of some type of retribution.

Further analysis employee engagement survey data shows several factors leading to a culture where individuals are afraid to share their voice:

•Constant negative feedback from supervisors and leaders
•Leaders perceived as a dissenting voice (shooting-down new ideas out of hand, or ignoring feedback)
•Fear of demotion, loss of job, or loosing future promotional opportunities
•Raising issues draws undue attention to individuals or groups who make suggestions.
•Employees perceive that there is no procedural justice (fair use and application of employee feedback)

The finding where from large organizations who house 100 plus employees. This is scary.

What this is saying is that the front line staff are scared to speak up relating to the day to day issues arising and effecting both their long turn future and the directions of the organization.

Employees must be given the opportunity to communicate the issues that are at hand. They must be able to raise these issues without fear of retribution. A environment must be created where all staff have the option to voice issues in a safe environment.

Once the issue is raised they must be given one on one feedback as to the progress of the issues. Even if it's that nothing is going to change. That employee can then make a informed decision about their future.

These perceptions typically stem from a culture that stifles the free expression of ideas, and from leaders who contribute to or create that culture.

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Have you coached and given feedback before moving to a PiP

3/12/2011

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_Treat your staff like family. Moving them to a PIP (Performance improvement Plan) or even a Counseling warning without first giving weeks of daily feedback on their performance and ongoing CAP's (Coaching Action plans) with regular meetings is a slap in the face and a sign of lack of expertise on your behalf.

Staff should understand the reasons why they are moving to a PIP, even embrace it and thank you for it. If this did not happen you need to take a look at your process before you delivered a PIP in the future.


Review Leadership chart "Know, Grow, empower and guide" http://www.whamond.net/leadership.html

Don't use a PIP as a "Bully" tactic o get what you want or to stamp your authority, you loose credibility with the rest of your team and will soon find yourself in a fast spiral of destruction.
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