Encourage and be open to feedback from your peers and employers. Its important to get regular evaluation from the people that are important to you and your success.
Give employees assistance in specific area's, such as developing networks, handling work/life balance, and attaining job and skill training. Feedback is a continual process.
"Did we do any learning?" Its the best response to failure I know. Reflect on past steps taken....
Always remember:- Good judgment come from experience. Experience comes from bad judgments.
Showing your vulnerability and weakness to your people can be endearing, shows that your are human and you make mistakes. Show what actions you have in place to improve these area's.
Every business needs customers..
You grow your business by getting more customers, getting more from each customer and preventing customers from leaving. The Value of your products and/or service are persevered by its benefits minus the cost.
If your not servicing a customer in your organization, the you should be servicing someone who is...
Debriefs are not about Judgment and condemnation and ripping something to shreds; they are about taking responsibility for the good, the bad, and the ugly..
Einstein said “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” Think outside the square. Challenge the norm. Remove the fear of been embarrassed or inferior and put forward suggestions for consideration to support the growth of the business.
One of my old managers once said to me "You'll never win unless you're prepared to loose".
You must be Vulnerable, to embrace uncommon levels of humility, selflessness and transparency for the good of the customer. Most of us live our lives trying to avoid awkward and painful situations. Be honest and authentic, empathic and understanding, open and trusting.
A good character is the foundation for a great leader.
Display and hold the four "H"
Honesty, Humility, Honer, Humor.
Break your "To Do" list into 4 quadrants.
Q1. Top left - Important & Urgent
Q2. Top right - Important but not urgent
Q3. Bottom left - Not important but urgent
Q4. Bottom right - Not important & not urgent.
Many people unknowingly spend most of there time in Q3 then wonder how the day got away and say "I got nothing done, yet I was busy all day" move your focus above the line to Q1 & Q2 and be more effective.