Christian Whamond. Key Leadership. Executive coach
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Motivation & Perforance

14/4/2011

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It is necessary for managers to consider the importance of motivation because it stimulates employee behaviour to achieve organisational goals. In many ways, employees’ motivation (and performance) provides the firm’s day-to-day support for competitive advantage. Motivation sustains our behaviour; keeps it systematic; and it assembles and concentrates our intentions to achieve the goals we value. Managers who ignore established principles of motivation will foul up their operations because they will fail at the crucial task of linking the firm’s goals to the behaviour of their employees.Work motivation is referred to as the direction, effort and persistence of employee behaviour on the job. The direction of behaviour reflects an employee’s actions which he thinks will result in task performance.

Performance implies evaluation after it occurs and therefore it suggests the presence of some sort of measuring system. Motivation, on the other hand, is only one of several psychological (internal) states that influence performance.

Motivation can be broken into five levels of need.
  • Self-actualisation - The need to reach one’s fullest potential
  • Esteem - The need to feel good about one- self and one’s abilities; and to be respected by others and to receive their approval
  • Belongingness - The need to experience social inter- action, friendship and love
  • Safety - Need for security, stability and a safe work environment
  • Physiological - Food, water, shelter and clothing to ensure survival
For lower-order needs, a satisfied need ceases to motivate behaviour at that level. For instance, when an employee decides that he has sufficient insurance coverage for himself and his family, part of his security or safety need is met and he forgets about it unless his situation changes in some way.

Unsatisfied employee needs at all levels lead to undesirable outcomes at work because they create experienced inequity for employees. In turn, this produces job dissatisfaction, absenteeism, quitting, sabotage, and ineffective work relationships.

People have a need to grow and develop their full potential, and consequently, they believe that promotions lead to greater need satisfaction. Therefore, career management, mentoring programmes and training and development all support self-actualisation.

Higher-order needs are never fully satisfied.

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Power

10/4/2011

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A manager with a socialised need for power motivates his subordinates by expressing confidence in their abilities, delegating authority to them and acknowledging their success with recognition and praise.

He champions performance and he recognises that his success depends on the productivity of his subordinates. If this manager thinks he is unappreciated by his employer he may resort to the tactics used by his coercive counterpart.
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The relationship between job performance and job satisfaction

10/4/2011

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Job satisfaction is an outcome of employee judgements about the fairness of rewards provided by the firm (extrinsic rewards) and by the task at hand (intrinsic rewards). The link is easily broken if employees believe that: (a) intrinsic or extrinsic rewards are inadequate; (b) performance is measured poorly; or (c) rewards are unfairly distributed.

A supervisor can create motivation problems by believing that happy workers are productive workers. He may emphasise social and job security rewards over direct extrinsic rewards such as pay and bonuses.

Also he may down play the importance of performance appraisal (PA) because he does not want to ‘hurt anyone’s feelings’. Achievement-oriented employees are motivated by challenging goals having regular and detailed feedback: they depend on it for their satisfaction.

If it is unavailable their satisfaction may drop. Finally, the supervisor who emphasises job satisfaction over performance forgets the significance of employee productivity and performance in sustaining competitive advantage

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