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The failure to give appropriate and timely feedback is the most extreme cruelty that we can conflict on any human being.
The managers who have the biggest trouble motivating their people are the one's who give the least feedback. If you cut of the feedback, people will manufacture their own feedback. One of the first things you learn as a manager is that you cant control people. Motivation comes from within your employees, not from you.
The art is knowing how to get people to motivate themselves. You do this by managing agreements, not people. Nearly everyone believes we either have self-discipline or we don't. The truth is we can all have it. The question is weather or not we learn to develop it and use it.. Management is doing things right; Leadership is doing the right thing. You cant motivate other if you are not doing the right thing.
The art of coaching is about helping people discover their own potential and resolve their own issues. its not about telling them what to do or solving their problems for them.
As a coach you have a range of possible actions:
The more you solve peoples problems, the more problems they will bring to you. Allow your staff to develop with guidance and support and encouragement from you. Effective coaching takes time and can be extremely frustrating. The time invested in helping the other person discover the answer pays big dividends in the future. In recent years, coaching has become fashionable in many organizations and has captured the hearts and minds of those who see coaching as a revolutionary approach to management and leadership. At its best, coaching is not simply a new buzzword for describing a more "people centered" style of management. Rather, coaching is a distinct and different paradigm for working with people and accomplishing results.
The historical culture of management is rooted in a commitment to predict or forecast the future and then control human behaviour and processes to achieve that culture's aims. By contrast, a coaching culture is grounded in a commitment to create or invent the future and then empower the authentic commitment and actions of those being coached. In effect, this is a shift in the locus of power and responsibility from the manager to those they manage. COACHING HAPPENS IN A CONTEXT OF TRUST Coaching by its nature is very personal and is based on a unique and profound level of trust between the coach and those being coached. While coaching is not therapy, the quality of the relationship is similar and the consequences, whether positive or negative, can be just as profound. THEORY AND PROFESSIONAL COACHING According to an ancient Chinese expression, "Theory without practice is foolish; practice without theory is dangerous". |
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